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Responsible Gambling
This program is highly interactive and designed to cover all necessary information of Responsible Gambling implementation and the awareness of practical and effective measures to exclude and identify the problems that gamblers face, emphasizing on players protection as well as customer communication and providing all players with useful and vital source of information. Responsible gambling also focuses on helping and training managers on how best they can make sure that their staff deals with several gambling issues, and all activities including the marketing initiatives should be compliant with the Responsible Gambling Code.
One of the Key Points will focus on the examination of interaction and intervention; how best you are able to combat with problem gamblers and the fine line between interaction and intervention. The UK Code would recommend for companies to engage in interaction and guidelines are given on how best this aspect can be well achieved.
In general terms the eCOGRA and its partners have done quite a lot when it comes to matters of the professional study of responsible gambling and also to include the development of staff training which has significantly reduced the possibility of problem gambling. The player protection organization is partnered with the international responsible gambling to form two major training courses for the operational managers and these courses would enable them to expand and implement measures to other members of staff.
The Previous courses have well been accepted and provide a valuable guidance in complying with the best practice standards for dealing with underage and problem gambling. The eCOGRA's Fair Gaming Advocate Tex Rees says “he next course it has been compiled with the professional knowledge of GamCare Counselors who have great practical experience of online gambling and is therefore to produce a useful and effective approach to key industry problem”
